Faq
FREQUENTLY ASKED QUESTIONS
The FAQ section offers quick answers to common questions, helping users find essential information easily and efficiently.
1. Is your business license update?
Our license is current and valid until 2025.
2. What types of carpets do you offer?
We produce all types of carpets according to customer requests.
3. What materials are used in your carpets?
Our carpets are made from materials such as silk, Ghazni sheep wool, and Merino wool.
4. How are your carpets made?
Our carpets are completely handcrafted and processed by hand.
5. Can I customize a carpet design?
Yes, the carpets will be tailored to the customer’s preferences.
6. What is the typical lead time for orders?
The timeline for ordering, producing, and delivering carpets to customers is agreed upon.
7. Do you offer international shipping?
Yes, we offer international shipping services for all customers.
8. What is your return policy?
Carpet returns are handled according to company policy and customer agreement.
9. How do I care for my carpet?
Complete guidance for carpet maintenance is provided by our specialists.
10. Do you provide warranty for your carpets?
Yes, our carpets come with warranties for size, weave quality, color.
11. How can I place an order?
A section for receiving customer orders will be available on the website, and orders can also be placed via WhatsApp.
12. What payment methods do you accept?
Currently, payments can be made through Ghazanfar Bank, MoneyGram, and Western Union.
13. Are your carpets eco-friendly?
Yes, samples of our work will be sent to customers before placing an order.
.
14. Can I see samples of your carpets before placing an order?
15. What sizes do your carpets come in?
We will weave and deliver as much as the customer requests.
16. Are the colors in the photos accurate?
Yes, the colors will match the pictures exactly
17. How can I track my order?
A tracking code will be provided for carpets sent to customers, allowing them to track their order through our website and other tracking systems.
18. Can I buy directly from the factory?
Yes, you can.